NEWS AND EVENTS

12/28/2011
Carrying on the tradition of "firsts", Digital Voice Systems goes live with the first production instance of CIC 4.0 in the world. A mission critical, 7x24 US based contact center supporting hospitals and clinics around the world is up and running smoothly. Contact us for more info.

12/26/2011
DVS recently featured in a tmc.net article. Click here to read the article

12/04/2011
Interactive Intelligence receives contact center company of the year from Frost and Sullivan. Click here for more info.

12/1/2011
DVS is looking for experienced salespeople! Click here for more info.

08/18/2011
DVS is excited to announce its recent partnership with RightNow. RightNow is the perfect compliment to CIC. RightNow allows DVS to provide greatly enhanced customer and agent experience, further improving contact center productivity. To find how RightNow CX can deliver for your contact center, contact DVS.

05/20/2011
DVS deploys first CIC 4.0 Interaction Analyzer Real Time Speech Analytics for large Chicago-area company. Contact DVS for more information.

12/9/2010
Interactive Intelligence Awarded Best of Show for Cloud-based Communications Solution more info...

12/9/2010
DVS joins with Path Solutions to provide network and VoIP network monitoring software and services to DVS’s portfolio of value added services to its customers more info...

12/8/2010
Large regional bank adds advanced speech recognition capabilities to enhance their bank by phone application.

10/12/2010
DVS awarded Interactive Intelligence 2010 Support Partner of the Year
For the second year in a row, DVS was chosen from several hundred Interactive Intelligence partners as 'Support Partner of the Year' for delivering outstanding support to customers and implementation of best practices.

08/02/2010
Check out our agent experience and supervisor experience demos.

06/03/2010
Global outsourced teleservices firm chooses the Customer Interaction Center to replace its multi-point legacy systems. DVS begins deployment of CIC this month to provide Multimedia ACD, IVR, Dialer, Call and Screen Recording, Quality Monitoring, Reporting, IP PBX functionality and more. CIC is also providing scalability and ease to meet client requests for capacity on demand that they were not able to deliver on existing legacy systems.

06/01/2010
Leading fleet management company transforms customer service capability with 175 agent deployment of CIC. CIC platform drives dramatic increase in efficiency and higher level of customer service for company's global client base. Contact DVS to find out how we can improve your contact center and level of service.

02/03/2010
Midwest regional bank rolls out new mobile banking applications using CIC. Leveraging the multi-channel strength of CIC, bank will deploy new bank-by-phone and SMS(text) banking applications.

9/15/2009
National staffing firm deploys Interaction Dialer to increase efficiencies in its recruitment efforts.

For more information about these installations contact DVS.

CALL DVS AT
(847) 564-4DVS

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Who We Are

Since 1987, DVS has been enhancing business communications and changing the way companies communicate with their customers and employees. As a focused Elite Partner with Interactive Intelligence, DVS has deployed hundreds of advanced contact center solutions using the industry leading Customer Interaction Center (CIC) platform. DVS offers both hosted contact center solutions (CaaS) and premise based solutions using CIC from Interactive Intelligence.

Our applications run on a SIP-based VOIP telephony platform that serves as the foundation of a powerful, scalable communications system that can give your company the competitive advantage. With our expertise in all aspects of contact centers, we can help you plan and implement applications such as ACD multi-media queuing, skills based routing, unified messaging, IVR, CTI/screen pop, call recording, workforce management, outbound dialing and much more.

DVS has an outstanding team of engineers, application developers and project managers focused on delivering innovative solutions with seamless integration into your company’s environment. Our experienced team of professionals will consult with you to understand your needs and come up with the best solutions for your organization.

DVS has an unmatched commitment to quality. Our development and support teams continuously evaluate our systems, processes, and resources to ensure that we are best suited to achieve quality results. We implement best practices and have internal quality control procedures in place such as code reviews and post project evaluations. We take pride in delivering a system that is issue-free on the day you cutover.

Contact DVS about your unique contact center and enterprise communications needs, and let our knowledgeable and experienced professionals consult with you on a business communications strategy for your company!

Visit our hosted solution website: www.democaas.com
Visit our main website: www.dvsweb.com