Solutions

Contact Center Solutions | Enterprise Solutions | Voicemail Replacement Solutions

Messaging Interaction Center®

For voicemail replacement, unified messaging and unified communications

Messaging Interaction Center (MIC) is the ideal replacement for any legacy voicemail system that’s reaching the end of its life cycle. Ideal in that MIC’s pre-integrated applications replace proprietary hardware to reduce cost of ownership. Ideal in that the MIC software’s SIP-enabled, open-standards architecture “future proofs” voicemail functionality like traditional solutions can’t.

And perfect in that MIC brings innovative new versatility to voicemail — and to unified messaging and unified communications — for organizations of virtually any size.

Voicemail

Implement MIC for voicemail, and get more than just “phone-only” voicemail capabilities.

• Phone-based message access as with traditional voicemail systems
• Common voicemail features to record, send, play, forward, reply and delete phone messages, set message priorities, etc.
• Caller options that let callers send, replay, re-record or delete a message after recording their message
• Messaging notification to pagers or phones
• User status controls and personal greetings based on a user’s real-time status settings, such as Available, In a Meeting, Researching or other pre-determined settings; MIC’s call routing announces any user’s status automatically
• Message waiting indicator support for toggling the MWI light or stutter dial tone on an exiting phone switch

Unified messaging

Transform voicemail into multi-dimensional unified messaging via MIC’s expandable application suite and simple licensing. Communité unified messaging users get the same features available to a voicemail user plus:

• A universal inbox to manage voicemails, e-mails and faxes in one place from the desktop to streamline message and response management
• Phone-based e-mail management using Text-to-Speech for message playback
• Tight integration with Microsoft Outlook®, including a voice form for managing messages at the desktop as well as controlling message waiting indicators from within e-mail
• Access an Outlook calendar over the phone
• Integrate Outlook contacts to send voicemails to personal contacts

Unified communications

Add these features either for a MIC voicemail or unified messaging user to expand messaging functionality. MIC unified communications users get all features available to a voicemail user plus:

• Browser-based voicemail access using a standard Web browser, including controls to play, forward, reply and delete phone messages from the desktop; no unified messaging or e-mail server is required
• Customizable status-driven greetings that save users from having to re-record daily greetings
• Message notification options via pager, e-mail, or telephone call
• MIC personal contacts for sending messages to users external to the system
• MIC personal groups for sending broadcast messages to groups of addresses, and to view status information for other MIC users
• Presence management to locate co-workers whether down the hall, in the field, or on the road
• Real-time desktop status controls (Available, In a Meeting, etc.), including status-based call routing
• Find-me/Forward that allows users to be reached anywhere for important calls and messages
• Find-me call recording to record a conversation sent as a voicemail
• Call screening to hear who’s calling before accepting a call
• Customizable call handling rules that allow users to control who can reach them and when, based on personal preference including date, time, calling party, status, etc.
• Web-based TUI control, which allows a user to set preferences for how the Telephone User Interface operates
• Personal rules that allow users to create and maintain processing rules for inbound calls, voicemails, or faxes
• Customize greetings for each personal rule to allow only certain callers to hear certain greetings
• Maintain a unique Follow-me list of numbers for each rule, enabling a specific routing path for each Follow-me call depending on the caller or the MIC user’s personal rules

Fax

Fax functionality also is easily licensed for MIC users to add:

• Desktop faxing from any Windows®-based application
• Personal rules (with unified messaging) to manage the delivery of specified faxes based on date, time, or origination of the call
• Fax storage in standard TIF format
• Fax auto-forward to a predetermined fax machine
• Phone access to fax messages using phone commands to navigate, forward, redirect to a nearby fax machine, convert using Optical Character Recognition (OCR), etc.

Best fits

MIC fits organizations up to hundreds of thousands of users — universities, hospitals, multi-national businesses, etc. — looking to replace legacy voicemail, implement unified messaging, adopt VoIP using SIP, or leverage all of these capabilities in one solution.

Flexible licensing for diverse messaging needs

Organizations can cost-effectively satisfy messaging needs for various user types with MIC’s “buy only what you need” licensing. Pre-integrated in the MIC system are licensable features for Voicemail users, Unified Messaging (UM) users, Unified Communications (UC) users and Fax users.
Also unlike hardware-based messaging systems from proprietary vendors, MIC’s open software platform lets any organization choose the right solutions mix for users. For example, a 1,000-person company might require a solution for:

500 Voicemail users
100 Voicemail + UC users
100 Voicemail + Fax users
100 Voicemail + UM users
100 Voicemail + UM +Fax users
100 Voicemail + UM + UC + Fax users

The user combinations your organization requires are easily implemented and updated via simple licensing per MIC user.

Key benefits

MIC’s benefits are nearly as extensive as its features and flexibility.

• A lower total cost of ownership with “no integration” native voicemail, unified communications, IVR, etc. MIC’s common Web interface for directory and message store management and moves, adds and changes also lowers costs.
• No user re-training with MIC’s intuitive Web-based GUIs, personal settings, and customizable Telephone User Interface to replicate existing TUI and voicemail functions.
• Scalable functionality that lets organizations deploy voicemail and “license up” to unified communications or unified messaging at any time. No costly system upgrades or hardware add-ons are ever required. LDAP data directories additionally make it easy to add users.
• VoIP and open standards integration to your choice of e-mail platforms, phone systems, and voice over IP via SIP. If VoIP isn’t an immediate initiative, simply integrate MIC to current TDM switches and migrate to VoIP later.

Return to Top