Key Features
- Embedded softphone with call controls
- Click-to-dial
- Dial from workgroup
- Presence management
- Intelligent routing
- Configurable screen pop for all media types
- Activity creation and auto association
- Wrap-up and account codes
- Enhanced integrated reporting
- Productized solution built on Microsoft’s .NET framework
- Automatic synchronization of Interaction data and
Salesforce activities
- Certified by Salesforce and published on AppExchange
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Key Benefits
-
Better First Call Resolution (FCR)
- Consistent experience across media channels
- Less time required by customers
- Fewer clicks
- Fewer duplicate tasks
- Quicker access to specialized resources
- Faster access to information
- Easy to implement
Salesforce Integration Brochure
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