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Join DVS and Interactive Intelligence (I3) for a free 'Lunch and Learn'. Our topic will be: "Real ROI Using SIP Based Unified Communications"
Discover the benefits of converging voice and data onto common all-IP connections
- Reduce recurring costs of separate PSTN and data circuits
- Eliminate over subscription of voice channels
- Reduce toll charges
- Gain flexibility in call routing
Learn how to further introduce efficiencies in your organization with the latest technology:
- IP PBX with presence management and unified messaging
- Multi-media ACD queuing (calls, faxes, chats, text messages, email, etc)
- Skills-based routing for both voice and non-voice interactions
- Utilizing self-service applications
- Virtual contact centers
- Implementing post call surveys
- Call and screen recording
- Outbound dialing campaigns
- Workforce management/optimization
- Using web chat and callback
- Integrating with third party applications such as Salesforce.com, RightNow, Siebel, Remedy & more.
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