12/28/2011
Carrying on the tradition of "firsts", Digital Voice Systems goes live with the first production instance of CIC 4.0 in the world. A mission critical, 7x24 US based contact center supporting hospitals and clinics around the world is up and running smoothly. Contact us for more info.
12/26/2011
DVS recently featured in a tmc.net article. Click here to read the article
12/04/2011
Interactive Intelligence receives contact center company of the year from Frost and Sullivan. Click here for more info.
12/1/2011
DVS is looking for experienced salespeople! Click here for more info.
08/18/2011
DVS is excited to announce its recent partnership with RightNow. RightNow is the perfect compliment to CIC. RightNow allows DVS to provide greatly enhanced customer and agent experience, further improving contact center productivity. To find how RightNow CX can deliver for your contact center, contact DVS.
05/20/2011
DVS deploys first CIC 4.0 Interaction Analyzer Real Time Speech Analytics for large Chicago-area company. Contact DVS for more information.
12/9/2010
Interactive Intelligence Awarded Best of Show for Cloud-based Communications Solution more info...
12/9/2010
DVS joins with Path Solutions to provide network and VoIP network monitoring software and services to DVS’s portfolio of value added services to its customers more info...
12/8/2010
Large regional bank adds advanced speech recognition capabilities to enhance their bank by phone application.
10/12/2010
DVS awarded Interactive Intelligence 2010 Support Partner of the Year
For the second year in a row, DVS was chosen from several hundred Interactive Intelligence partners as 'Support Partner of the Year' for delivering outstanding support to customers and implementation of best practices.
08/02/2010
Check out our agent experience and supervisor experience demos.
06/03/2010
Global outsourced teleservices firm chooses the Customer Interaction Center to replace its multi-point legacy systems. DVS begins deployment of CIC this month to provide Multimedia ACD, IVR, Dialer, Call and Screen Recording, Quality Monitoring, Reporting, IP PBX functionality and more. CIC is also providing scalability and ease to meet client requests for capacity on demand that they were not able to deliver on existing legacy systems.
06/01/2010
Leading fleet management company transforms customer service capability with 175 agent deployment of CIC. CIC platform drives dramatic increase in efficiency and higher level of customer service for company's global client base. Contact DVS to find out how we can improve your contact center and level of service.
02/03/2010
Midwest regional bank rolls out new mobile banking applications using CIC. Leveraging the multi-channel strength of CIC, bank will deploy new bank-by-phone and SMS(text) banking applications.
9/15/2009
National staffing firm deploys Interaction Dialer to increase efficiencies in its recruitment efforts.
For more information about these installations contact DVS.
