NEWS AND EVENTS

08/02/2010
Check out our agent experience and supervisor experience demos.

06/03/2010
Global outsourced teleservices firm chooses the Customer Interaction Center to replace its multi-point legacy systems. DVS begins deployment of CIC this month to provide Multimedia ACD, IVR, Dialer, Call and Screen Recording, Quality Monitoring, Reporting, IP PBX functionality and more. CIC is also providing scalability and ease to meet client requests for capacity on demand that they were not able to deliver on existing legacy systems.

06/01/2010
Leading fleet management company transforms customer service capability with 175 agent deployment of CIC. CIC platform drives dramatic increase in efficiency and higher level of customer service for company's global client base. Contact DVS to find out how we can improve your contact center and level of service.

02/03/2010
Midwest regional bank rolls out new mobile banking applications using CIC. Leveraging the multi-channel strength of CIC, bank will deploy new bank-by-phone and SMS(text) banking applications.

9/15/2009
National staffing firm deploys Interaction Dialer to increase efficiencies in its recruitment efforts.

08/24/2009
Kansas City area 'Lunch and Learn' scheduled for 12/3/09 at 11:00
more info..

10/09/2009
DVS deploys first Interaction Process Automation (IPA) application watch demo..

10/08/2009
DVS receives Conquest Award and is recognized as top partner at 2009 I3 Partner conference

10/08/2009
DVS receives Support Partner of the Year for outstanding technical support

08/12/2009
Industry leading Chicago-based fleet management company selects DVS and Customer Interaction Center (CIC) to replace existing contact center infrastructure for integrated ACD, IVR, Screen Pop, Call Recording, Dialer, and Workforce Management capabilities.

05/09/2009
DVS & I3 offer new hosted solutions more info..

04/21/2009
Large Mortgage provider obtains �Voice of the Customer� with deployment of Interaction Feedback. Interaction Feedback is a post call survey tool that allows customers to quickly survey callers and receive real-time results.

02/25/2009
Large regional bank deploys advanced speech recognition application on installed CIC platform. Speech recognition is a big hit with bank customers and a big ROI for the bank. Contact DVS to find out more.

02/22/2009
National Healthcare Service company chooses DVS to deploy CIC for contact center and enterprise telephony needs. Contact DVS for more information.

02/19/2009
National information security services provider implements Customer Interaction Center (CIC) for contact center needs. Contact DVS for more information.

02/19/2009
Large circulation fulfillment firm installs the all-in-one CIC platform to meet its contact center and enterprise telephony requirements. Contact DVS for more information.

02/02/2009
National freight broker deploys CIC in the contact center and enterprise with 150 users.

For more information about these installations contact DVS.

CALL DVS AT
(847) 564-4DVS

Contact Center Solutions from Interactive Intelligence

FREE DOWNLOADS Current Location

Contact Center Solutions from Interactive Intelligence

Downloads

Customer Interaction Center for the Call Center
Download	See the full color brochure outlining the features for the call center offered in the Customer Interaction Center. See how one comprehensive solution can meet all of the needs of your contact center.
Customer Interaction Center for the Enterprise
Download	See the full color brochure outlining the features for the enterprise offered in the Customer Interaction Center. Learn more about this powerful business communications platform.
Miercom Scalability Lab Testing Report Summary
Download	Miercom did an independent study of the reliability and scalability of Customer Interaction Center. Read why they reported "impressive scalability and reliability" and how they processed 1 million calls with CIC's "elegant architecture" over a full day period.
Five checkpoints to implementing IP telephony
Download	Wondering what questions to ask potential vendors when shopping for an IP based phone system? Includes questions to ask as well some of the answers you should be looking for. Also included are questions for the contact center and parent organization.
Recording Regulations Whitepaper: Recording and Quality Monitoring for Regulatory Compliance
Download	In this document, you can gain an understanding of how quality monitoring can not only improve your customer service, but help you stay in compliance with industry regulations.
Messaging Interaction Center - Voicemail replacement
Download	Our voicemail replacement solution lets organizations in business, higher education, healthcare and other sectors support every aspect of messaging with a powerful LDAP based software platform.

Like what you see? Contact DVS for more information or a live demo.