NEWS AND EVENTS

08/02/2010
Check out our agent experience and supervisor experience demos.

06/03/2010
Global outsourced teleservices firm chooses the Customer Interaction Center to replace its multi-point legacy systems. DVS begins deployment of CIC this month to provide Multimedia ACD, IVR, Dialer, Call and Screen Recording, Quality Monitoring, Reporting, IP PBX functionality and more. CIC is also providing scalability and ease to meet client requests for capacity on demand that they were not able to deliver on existing legacy systems.

06/01/2010
Leading fleet management company transforms customer service capability with 175 agent deployment of CIC. CIC platform drives dramatic increase in efficiency and higher level of customer service for company's global client base. Contact DVS to find out how we can improve your contact center and level of service.

02/03/2010
Midwest regional bank rolls out new mobile banking applications using CIC. Leveraging the multi-channel strength of CIC, bank will deploy new bank-by-phone and SMS(text) banking applications.

9/15/2009
National staffing firm deploys Interaction Dialer to increase efficiencies in its recruitment efforts.

08/24/2009
Kansas City area 'Lunch and Learn' scheduled for 12/3/09 at 11:00
more info..

10/09/2009
DVS deploys first Interaction Process Automation (IPA) application  watch demo..

10/08/2009
DVS receives Conquest Award and is recognized as top partner at 2009 I3 Partner conference

10/08/2009
DVS receives Support Partner of the Year for outstanding technical support

08/12/2009
Industry leading Chicago-based fleet management company selects DVS and Customer Interaction Center (CIC) to replace existing contact center infrastructure for integrated ACD, IVR, Screen Pop, Call Recording, Dialer, and Workforce Management capabilities.

05/09/2009
DVS & I3 offer new hosted solutions more info..

04/21/2009
Large Mortgage provider obtains “Voice of the Customer” with deployment of Interaction Feedback. Interaction Feedback is a post call survey tool that allows customers to quickly survey callers and receive real-time results.

02/25/2009
Large regional bank deploys advanced speech recognition application on installed CIC platform. Speech recognition is a big hit with bank customers and a big ROI for the bank. Contact DVS to find out more.

02/22/2009
National Healthcare Service company chooses DVS to deploy CIC for contact center and enterprise telephony needs. Contact DVS for more information.

02/19/2009
National information security services provider implements Customer Interaction Center (CIC) for contact center needs. Contact DVS for more information.

02/19/2009
Large circulation fulfillment firm installs the all-in-one CIC platform to meet its contact center and enterprise telephony requirements. Contact DVS for more information.

02/02/2009
National freight broker deploys CIC in the contact center and enterprise with 150 users.

For more information about these installations contact DVS.


CALL DVS AT
(847) 564-4DVS

Contact Center Solutions from Interactive Intelligence


Contact Center Solutions from Interactive Intelligence

Careers with DVS

If you enjoy working with a wide variety of companies and solving their major workflow challenges in about a month, taking on challenges and responsibilities quickly, working with a team of elite developers who work with the Internet, telephony, VoIP, networks, and SQL databases just about every day, taking a central role in managing your projects, and seeing your income rise as quickly as your knowledge, then DVS is for you!

DVS is currently accepting resumes for the positions listed below. DVS offers excellent employee and developer benefits, including project bonuses and paid training.

 

ArrowProject Managers

DVS Project Managers are the focal point of project organization and serve as the primary post-sale client contact. Our project managers are rewarded for project leadership. Primary responsibilities are managing project tasks and deliverables, planning and scoping, developing schedules, working with internal and customer teams, and facilitating the overall implementation of the project. Click here for more information.

ArrowInteractive Services Developers

Interactive Services Developers use the Interactive Intelligence Interaction Designer to create, maintain and enhance Customer Interaction Center applications. DVS developers use team building, organization and personal skills to keep projects on track. DVS developers become experts in Windows operating systems and CIC tools. They receive heavy exposure to the telephony environment, networking and protocols, VoIP, SIP, SQL databases and other applications. They work both on customer site and at DVS offices.

Successful candidates will have 1 to 2 years of business computer development experience and/or extensive high school and college exposure to the various MS Windows operating systems and one or more programming languages. Excellent communication and organization skills and the ability to work independently are key components to a successful member of our exciting team. A bachelor's degree is required. DVS is willing to train sharp recent graduates. Recent graduates should have GPA above 3.5 out of 4.0. Occasional Midwest travel is required. This position provides heavy exposure to CIC project management, server hardware and software setup, customer contact, and troubleshooting, as well as full application development in a fast-paced learning environment.

ArrowSystem Engineer

System Engineers use their hardware and software skills to assemble server hardware, install and network MS Windows, SQL Server, Exchange, and CIC Software. System Engineers support Developers and the Company on desktop, server, and installation issues.

Successful candidates will have 1 to 2 years of business computer development experience and/or extensive high school and college exposure to the various MS Windows operating systems. Excellent communication and organization skills and the ability to work independently are key components to a successful member of our exciting team. A bachelor's degree is required. DVS is willing to train sharp recent graduates. Recent graduates should have GPA above 3.5 out of 4.0. Occasional Midwest travel is required. This position provides heavy exposure to CIC project management, server hardware and software setup, customer contact, and troubleshooting, in a fast-paced learning environment.

ArrowSupport Engineer

Our Support Engineer position is the first career step in our System Engineering Department. Support engineers are the first line of contact for our valuable customers.

In addition to the requirements of System Engineers, successful candidates will exhibit exceptionally strong communication and organizational skills, self motivation and enthusiasm to solve problems.

 

Email a current resume and cover letter to careers@dvsweb.com.

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