NEWS AND EVENTS

12/28/2011
Carrying on the tradition of "firsts", Digital Voice Systems goes live with the first production instance of CIC 4.0 in the world. A mission critical, 7x24 US based contact center supporting hospitals and clinics around the world is up and running smoothly. Contact us for more info.

12/26/2011
DVS recently featured in a tmc.net article. Click here to read the article

12/04/2011
Interactive Intelligence receives contact center company of the year from Frost and Sullivan. Click here for more info.

12/1/2011
DVS is looking for experienced salespeople! Click here for more info.

08/18/2011
DVS is excited to announce its recent partnership with RightNow. RightNow is the perfect compliment to CIC. RightNow allows DVS to provide greatly enhanced customer and agent experience, further improving contact center productivity. To find how RightNow CX can deliver for your contact center, contact DVS.

05/20/2011
DVS deploys first CIC 4.0 Interaction Analyzer Real Time Speech Analytics for large Chicago-area company. Contact DVS for more information.

12/9/2010
Interactive Intelligence Awarded Best of Show for Cloud-based Communications Solution more info...

12/9/2010
DVS joins with Path Solutions to provide network and VoIP network monitoring software and services to DVS’s portfolio of value added services to its customers more info...

12/8/2010
Large regional bank adds advanced speech recognition capabilities to enhance their bank by phone application.

10/12/2010
DVS awarded Interactive Intelligence 2010 Support Partner of the Year
For the second year in a row, DVS was chosen from several hundred Interactive Intelligence partners as 'Support Partner of the Year' for delivering outstanding support to customers and implementation of best practices.

08/02/2010
Check out our agent experience and supervisor experience demos.

06/03/2010
Global outsourced teleservices firm chooses the Customer Interaction Center to replace its multi-point legacy systems. DVS begins deployment of CIC this month to provide Multimedia ACD, IVR, Dialer, Call and Screen Recording, Quality Monitoring, Reporting, IP PBX functionality and more. CIC is also providing scalability and ease to meet client requests for capacity on demand that they were not able to deliver on existing legacy systems.

06/01/2010
Leading fleet management company transforms customer service capability with 175 agent deployment of CIC. CIC platform drives dramatic increase in efficiency and higher level of customer service for company's global client base. Contact DVS to find out how we can improve your contact center and level of service.

02/03/2010
Midwest regional bank rolls out new mobile banking applications using CIC. Leveraging the multi-channel strength of CIC, bank will deploy new bank-by-phone and SMS(text) banking applications.

9/15/2009
National staffing firm deploys Interaction Dialer to increase efficiencies in its recruitment efforts.

For more information about these installations contact DVS.

CALL DVS AT
(847) 564-4DVS

Careers with DVS

If you enjoy working with a wide variety of companies and solving their major workflow challenges in about a month, taking on challenges and responsibilities quickly, working with a team of elite developers who work with the Internet, telephony, VoIP, networks, and SQL databases just about every day, taking a central role in managing your projects, and seeing your income rise as quickly as your knowledge, then DVS is for you!

DVS is currently accepting resumes for the positions listed below. DVS offers excellent employee and developer benefits, including project bonuses and paid training.

Sales

DVS markets industry leading products that radically improve contact center infrastructure and the customer experience. We are looking for motivated sales people capable of handling the complete sales cycle from prospecting to contract signature. Candidates must enjoy selling high tech solutions. Software sales and/or contact center experience is required and candidate must live in the Chicago area. DVS will consider highly motivated contact center managers or supervisors looking for a career change. If you are a one person selling machine, please email salesposition@dvsweb.com.

Project Managers

DVS Project Managers are the focal point of project organization and serve as the primary post-sale client contact. Our project managers are rewarded for project leadership. Primary responsibilities are managing project tasks and deliverables, planning and scoping, developing schedules, working with internal and customer teams, and facilitating the overall implementation of the project. Click here for more information.

Interactive Services Developers

Interactive Services Developers use the Interactive Intelligence Interaction Designer to create, maintain and enhance Customer Interaction Center applications. DVS developers use team building, organization and personal skills to keep projects on track. DVS developers become experts in Windows operating systems and CIC tools. They receive heavy exposure to the telephony environment, networking and protocols, VoIP, SIP, SQL databases and other applications. They work both on customer site and at DVS offices.

Successful candidates will have 1 to 2 years of business computer development experience and/or extensive high school and college exposure to the various MS Windows operating systems and one or more programming languages. Excellent communication and organization skills and the ability to work independently are key components to a successful member of our exciting team. A bachelor's degree is required. DVS is willing to train sharp recent graduates. Recent graduates should have GPA above 3.5 out of 4.0. Occasional Midwest travel is required. This position provides heavy exposure to CIC project management, server hardware and software setup, customer contact, and troubleshooting, as well as full application development in a fast-paced learning environment.

System Engineer

System Engineers use their hardware and software skills to assemble server hardware, install and network MS Windows, SQL Server, Exchange, and CIC Software. System Engineers support Developers and the Company on desktop, server, and installation issues.

Successful candidates will have 1 to 2 years of business computer development experience and/or extensive high school and college exposure to the various MS Windows operating systems. Excellent communication and organization skills and the ability to work independently are key components to a successful member of our exciting team. A bachelor's degree is required. DVS is willing to train sharp recent graduates. Recent graduates should have GPA above 3.5 out of 4.0. Occasional Midwest travel is required. This position provides heavy exposure to CIC project management, server hardware and software setup, customer contact, and troubleshooting, in a fast-paced learning environment.

Support Engineer

Our Support Engineer position is the first career step in our System Engineering Department. Support engineers are the first line of contact for our valuable customers.

In addition to the requirements of System Engineers, successful candidates will exhibit exceptionally strong communication and organizational skills, self motivation and enthusiasm to solve problems.

Email a current resume and cover letter to careers@dvsweb.com.

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