NEWS AND EVENTS

08/02/2010
Check out our agent experience and supervisor experience demos.

06/03/2010
Global outsourced teleservices firm chooses the Customer Interaction Center to replace its multi-point legacy systems. DVS begins deployment of CIC this month to provide Multimedia ACD, IVR, Dialer, Call and Screen Recording, Quality Monitoring, Reporting, IP PBX functionality and more. CIC is also providing scalability and ease to meet client requests for capacity on demand that they were not able to deliver on existing legacy systems.

06/01/2010
Leading fleet management company transforms customer service capability with 175 agent deployment of CIC. CIC platform drives dramatic increase in efficiency and higher level of customer service for company's global client base. Contact DVS to find out how we can improve your contact center and level of service.

02/03/2010
Midwest regional bank rolls out new mobile banking applications using CIC. Leveraging the multi-channel strength of CIC, bank will deploy new bank-by-phone and SMS(text) banking applications.

9/15/2009
National staffing firm deploys Interaction Dialer to increase efficiencies in its recruitment efforts.

08/24/2009
Kansas City area 'Lunch and Learn' scheduled for 12/3/09 at 11:00
more info..

10/09/2009
DVS deploys first Interaction Process Automation (IPA) application watch demo..

10/08/2009
DVS receives Conquest Award and is recognized as top partner at 2009 I3 Partner conference

10/08/2009
DVS receives Support Partner of the Year for outstanding technical support

08/12/2009
Industry leading Chicago-based fleet management company selects DVS and Customer Interaction Center (CIC) to replace existing contact center infrastructure for integrated ACD, IVR, Screen Pop, Call Recording, Dialer, and Workforce Management capabilities.

05/09/2009
DVS & I3 offer new hosted solutions more info..

04/21/2009
Large Mortgage provider obtains “Voice of the Customer” with deployment of Interaction Feedback. Interaction Feedback is a post call survey tool that allows customers to quickly survey callers and receive real-time results.

02/25/2009
Large regional bank deploys advanced speech recognition application on installed CIC platform. Speech recognition is a big hit with bank customers and a big ROI for the bank. Contact DVS to find out more.

02/22/2009
National Healthcare Service company chooses DVS to deploy CIC for contact center and enterprise telephony needs. Contact DVS for more information.

02/19/2009
National information security services provider implements Customer Interaction Center (CIC) for contact center needs. Contact DVS for more information.

02/19/2009
Large circulation fulfillment firm installs the all-in-one CIC platform to meet its contact center and enterprise telephony requirements. Contact DVS for more information.

02/02/2009
National freight broker deploys CIC in the contact center and enterprise with 150 users.

For more information about these installations contact DVS.

CALL DVS AT
(847) 564-4DVS

Contact Center Solutions from Interactive Intelligence

WELCOME to Digital Voice Systems, Inc.

Who we are

DVS has been providing innovative telephony solutions to a diverse customer base for twenty years.

Combined with our expertise in infrastructure implementation, our knowledge of leading edge contact center applications enables us to provide you with an all-in-one communication solution that ties your organization together, providing a greater return on your investment. Our Voice over IP (VoIP) solutions provide a robust, scalable platform with unmatched features and applications. read more

Powering and Empowering the Contact Center

Your customers want options. Contact centers now require more than just inbound call distribution, and our solutions provide much more than dial tone and call routing. One highly scalable communications platform can provide the latest technology to your contact center. Imagine having your IVR, ACD, Fax, CTI/Screen Pop, Web Chat, Multimedia Queuing, Call Recording, Speech Recognition, Unified messaging, Outbound Dialer applications all running on a single Windows based platform! We offer premise-based and hosted solutions (CaaS).

Powering and Empowering the Enterprise

If you are looking for a communications system that will give you a competitive advantage, we have the expertise to implement a state of the art, all-in-one solution for your Enterprise. Voice over IP (VOIP) solutions, Voicemail, Conferencing, Unified Communications, Desktop Faxing & much more! In addition to these features, we are now offering a Communications Based Process Automation (CBPA) add-on feature to streamline your business processes and improve productivity.

Visit our solutions page to learn more.