DVS expands CIC deployment worldwide for international marine electronics company. After initial success in delivering advanced contact center applications, CIC is deployed throughout Europe, Americas, Australia and New Zealand delivering contact center and enterprise functionality. Contact us for more info.
Real Estate finance firm expands CIC contact center functionality across all business units. By adding 600 agents and enterprise licenses company manages all aspects of business communications with CIC. Contact us for more info.
Global metal distributor and processor goes live with Phase 1 of its CIC implementation to enhance customer service and increase sales productivity for its Midwest operations. CIC will provide applications like intelligent phone call and email routing, recording, live monitoring, and CRM integration to customer service and sales agents. Contact us for more info.
After first deploying CIC to 225 agents in the contact center, leading fleet management company rolls out CIC throughout the entire enterprise of 600 employees. DVS’ deployment of CIC will unify communications and provide its client base of over 300 companies with world class service from a true “Company as a Contact Center”. . Contact us for more info.
Carrying on the tradition of "firsts", Digital Voice Systems goes live with the first production instance of CIC 4.0 in the world. A mission critical, 7x24 US based contact center supporting hospitals and clinics around the world is up and running smoothly. Contact us for more info.
DVS recently featured in a tmc.net article. Click here to read the article
Interactive Intelligence receives contact center company of the year from Frost and Sullivan. Click here for more info.
DVS is looking for experienced salespeople! Click here for more info.
DVS is excited to announce its recent partnership with RightNow. RightNow is the perfect compliment to CIC. RightNow allows DVS to provide greatly enhanced customer and agent experience, further improving contact center productivity. To find how RightNow CX can deliver for your contact center, contact DVS.
DVS deploys first CIC 4.0 Interaction Analyzer Real Time Speech Analytics for large Chicago-area company. Contact DVS for more information.
Interactive Intelligence Awarded Best of Show for Cloud-based Communications Solution more info...
DVS joins with Path Solutions to provide network and VoIP network monitoring software and services to DVS’s portfolio of value added services to its customers more info...
Large regional bank adds advanced speech recognition capabilities to enhance their bank by phone application.
DVS awarded Interactive Intelligence 2010 Support Partner of the Year
For the second year in a row, DVS was chosen from several hundred Interactive Intelligence partners as 'Support Partner of the Year' for delivering outstanding support to customers and implementation of best practices.
Check out our agent experience and supervisor experience demos.
Global outsourced teleservices firm chooses the Customer Interaction Center to replace its multi-point legacy systems. DVS begins deployment of CIC this month to provide Multimedia ACD, IVR, Dialer, Call and Screen Recording, Quality Monitoring, Reporting, IP PBX functionality and more. CIC is also providing scalability and ease to meet client requests for capacity on demand that they were not able to deliver on existing legacy systems.
Leading fleet management company transforms customer service capability with 175 agent deployment of CIC. CIC platform drives dramatic increase in efficiency and higher level of customer service for company's global client base. Contact DVS to find out how we can improve your contact center and level of service.
Midwest regional bank rolls out new mobile banking applications using CIC. Leveraging the multi-channel strength of CIC, bank will deploy new bank-by-phone and SMS(text) banking applications.
National staffing firm deploys Interaction Dialer to increase efficiencies in its recruitment efforts.
For more information about these installations contact DVS.