05/09/2009 DVS & I3 offer new hosted solutions more info..
04/21/2009 Large Mortgage provider obtains “Voice of the Customer” with deployment of Interaction Feedback. Interaction Feedback is a post call survey tool that allows customers to quickly survey callers and receive real-time results.
02/25/2009 Large regional bank deploys advanced speech recognition application on installed CIC platform. Speech recognition is a big hit with bank customers and a big ROI for the bank. Contact DVS to find out more.
02/22/2009 National Healthcare Service company chooses DVS to deploy CIC for contact center and enterprise telephony needs. Contact DVS for more information.
02/19/2009 National information security services provider implements Customer Interaction Center (CIC) for contact center needs. Contact DVS for more information.
02/19/2009 Large circulation fulfillment firm installs the all-in-one CIC platform to meet its contact center and enterprise telephony requirements. Contact DVS for more information.
02/02/2009 National freight broker deploys CIC in the contact center and enterprise with 150 users.
01/13/2009 DVS to deploy first Interaction Process Automation (IPA) in February for local customer. IPA is a revolutionary add on module that will allow CIC customers to automate a wide range of business processes.
11/17/2008 Major Life Insurance company deploys CIC as enterprise and contact center solution
11/17/2008 Major pharmaceutical company rolls out ninth contact center in Largo, FL using CIC.
11/07/2008 DVS Customer Appreciation day held on 11/6/08 more info..
07/16/2008 DVS expands with the opening of Kansas City sales office.
03/09/2008 DVS earns 'Platinum Elite' partner status with Interactive Intelligence more info..
12/07/2007 Midas goes live; rolls CIC out to 200 enterprise users.
09/05/07 Wintrust Financial continues expansion to the enterprise with over 2100 users.
08/30/2007 SPSS continues CIC global rollout in new Sydney, Australia office.
For more information about these installations contact DVS.
DVS has been providing innovative telephony solutions to a diverse customer base for twenty years.
Combined with our expertise in infrastructure implementation, our knowledge of leading edge contact center applications enables us to provide you with an all-in-one communication solution that ties your organization together, providing a greater return on your investment. Our Voice over IP (VoIP) solutions provide a robust, scalable platform with unmatched features and applications. read more
Powering and Empowering the Contact Center
Your customers want options. Contact centers now require more than just inbound call distribution, and our solutions provide much more than dial tone and call routing. One highly scalable communications platform can provide the latest technology to your contact center. Imagine having your IVR, ACD, Fax, CTI/Screen Pop, Web Chat, Multimedia Queuing, Call Recording, Speech Recognition, Unified messaging, Outbound Dialer applications all running on a single Windows based platform!
Powering and Empowering the Enterprise
If you are looking for a communications system that will give you a competitive advantage, we have the expertise to implement a state of the art, all-in-one solution for your Enterprise. Voice over IP (VOIP) solutions, Voicemail, Conferencing, Unified Communications, Desktop Faxing & much more!
