NEWS AND EVENTS

12/28/2011
Carrying on the tradition of "firsts", Digital Voice Systems goes live with the first production instance of CIC 4.0 in the world. A mission critical, 7x24 US based contact center supporting hospitals and clinics around the world is up and running smoothly. Contact us for more info.

12/26/2011
DVS recently featured in a tmc.net article. Click here to read the article

12/04/2011
Interactive Intelligence receives contact center company of the year from Frost and Sullivan. Click here for more info.

12/1/2011
DVS is looking for experienced salespeople! Click here for more info.

08/18/2011
DVS is excited to announce its recent partnership with RightNow. RightNow is the perfect compliment to CIC. RightNow allows DVS to provide greatly enhanced customer and agent experience, further improving contact center productivity. To find how RightNow CX can deliver for your contact center, contact DVS.

05/20/2011
DVS deploys first CIC 4.0 Interaction Analyzer Real Time Speech Analytics for large Chicago-area company. Contact DVS for more information.

12/9/2010
Interactive Intelligence Awarded Best of Show for Cloud-based Communications Solution more info...

12/9/2010
DVS joins with Path Solutions to provide network and VoIP network monitoring software and services to DVS’s portfolio of value added services to its customers more info...

12/8/2010
Large regional bank adds advanced speech recognition capabilities to enhance their bank by phone application.

10/12/2010
DVS awarded Interactive Intelligence 2010 Support Partner of the Year
For the second year in a row, DVS was chosen from several hundred Interactive Intelligence partners as 'Support Partner of the Year' for delivering outstanding support to customers and implementation of best practices.

08/02/2010
Check out our agent experience and supervisor experience demos.

06/03/2010
Global outsourced teleservices firm chooses the Customer Interaction Center to replace its multi-point legacy systems. DVS begins deployment of CIC this month to provide Multimedia ACD, IVR, Dialer, Call and Screen Recording, Quality Monitoring, Reporting, IP PBX functionality and more. CIC is also providing scalability and ease to meet client requests for capacity on demand that they were not able to deliver on existing legacy systems.

06/01/2010
Leading fleet management company transforms customer service capability with 175 agent deployment of CIC. CIC platform drives dramatic increase in efficiency and higher level of customer service for company's global client base. Contact DVS to find out how we can improve your contact center and level of service.

02/03/2010
Midwest regional bank rolls out new mobile banking applications using CIC. Leveraging the multi-channel strength of CIC, bank will deploy new bank-by-phone and SMS(text) banking applications.

9/15/2009
National staffing firm deploys Interaction Dialer to increase efficiencies in its recruitment efforts.

For more information about these installations contact DVS.

CALL DVS AT
(847) 564-4DVS

WELCOME to Digital Voice Systems, Inc.

Who we are

DVS has been providing innovative telephony solutions to a diverse customer base for over twenty four years.

Combined with our expertise in infrastructure implementation, our knowledge of leading edge contact center applications enables us to provide you with an all-in-one communication solution that ties your organization together, providing a greater return on your investment. Our Voice over IP (VoIP) solutions provide a robust, scalable platform with unmatched features and applications. read more

Powering and Empowering the Contact Center

Contact centers now require more than just inbound call distribution, and our solutions provide much more than dial tone and call routing. One highly scalable communications platform can provide the latest technology to your contact center. Imagine having your IVR, ACD, Fax, CTI/Screen Pop, Web Chat, Multimedia Queuing, Call Recording, Speech Recognition, Unified messaging, Outbound Dialer applications all running on a single Windows based platform! We offer premise-based and hosted solutions (CaaS).

Powering and Empowering the Customer

Your customers want options. You want to provide unmatched customer experiences to make your customers loyal to your brand. Contact centers now are asked to provide those experiences as if they knew what the customer was thinking all the time. We offer hosted customer experience management solutions that solve the dilemma of customer and agent experience and rid your world of bad experiences.

Powering and Empowering the Enterprise

If you are looking for a communications system that will give you a competitive advantage, we have the expertise to implement a state of the art, all-in-one solution for your Enterprise. Voice over IP (VOIP) solutions, Voicemail, Conferencing, Unified Communications, Desktop Faxing & much more! In addition to these features, we are now offering a Communications Based Process Automation (CBPA) add-on feature to streamline your business processes and improve productivity.

Visit our solutions page to learn more.